Refund policy

RETURN & REFUND POLICY

Due to the personal and fragrance-based nature of our products, all sales are final and we do not accept returns or exchanges.

We want you to love your sol.tera purchase. If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. Please include your order number and photos of the item and packaging so we can make it right.

Please note that fragrance preferences are personal, and we cannot offer refunds or exchanges based on scent preference.

If a refund is approved due to a damaged, defective, or incorrect item, it will be issued to your original payment method.

Questions about an order can be sent to viziondance@gmail.com.